Refund policy

LAST UPDATED: July 21, 2026

OVERVIEW & STRICT POLICY INTENT

At House Of Kyrel (houseofkyrel.com), based in Surat, Gujarat, India, every garment undergoes strict quality control before dispatch.

WE HAVE A STRICT NO-RETURN AND NO-REFUND POLICY. WE OFFER PRODUCT REPLACEMENTS ONLY.

By making a purchase on our website, you acknowledge, understand, and unconditionally agree that items once sold cannot be returned for a refund or store credit. You may only exchange the item for a replacement under the conditions specified below.

1. STRICT NO-RETURN & NO-REFUND CLAUSE

NO RETURNS ALLOWED: Products purchased from House Of Kyrel cannot be returned for a cash refund, bank transfer, UPI credit, or store voucher under any circumstances.
NO REFUNDS: Money once paid is completely non-refundable.
FINAL SALE: All completed transactions are considered final.

2. REPLACEMENT ELIGIBILITY (STRICT 7-DAY WINDOW)

We understand that sizing issues or rare manufacturing defects can happen. Therefore, we offer a Replacement-Only Facility subject to the following strict conditions:

A. Mandatory 7-Day Request Window

You must request a replacement by emailing us within exactly seven (7) calendar days from the verified date of delivery.
Replacement requests made after the 7-day window expires will be automatically rejected.

B. Approved Reasons for Replacement

Replacements are allowed ONLY for:

Size Exchange: You need a different size of the same ordered item.
Defective/Damaged Item: The garment received has a manufacturing defect or physical damage upon arrival.
Wrong Item Sent: The item received does not match your order invoice.

3. MANDATORY CONDITION OF THE GARMENT

To be eligible for a replacement, the item sent back to us must meet our Quality Control (QC) standards:

Unworn & Unwashed: The garment must be completely unused, unworn, unwashed, and unaltered.
Original Packaging & Tags: The item must be returned with all original tags, labels, and original brand packaging intact.
Pristine Condition: The item must be free from any stains, perfume/deodorant odors, makeup marks, or signs of wear.

Important: If a returned item fails our Quality Control inspection upon arrival, the replacement will be rejected, and the original item will be sent back to you at your expense.

4. REPLACEMENT SHIPPING CHARGES

Customer Responsibility: ALL LOGISTICAL FEES, REVERSE COURIER CHARGES, AND RE-SHIPPING COSTS FOR REPLACEMENTS MUST BE PAID ENTIRELY BY THE CUSTOMER.
Pre-Payment: House Of Kyrel will dispatch the replaced garment only after the customer pays the applicable shipping/courier charges.
Transit Responsibility: House Of Kyrel is not responsible for items damaged or lost during reverse transit sent by the customer.

5. HOW TO APPLY FOR A REPLACEMENT

Email Us: Send an email to houseofkyrel@gmail.com within 7 days of delivery.
Details Required:
- Subject: Replacement Request - [Your Order ID]
- Order ID / Invoice Number
- Reason for Replacement (Size issue, defect, etc.)
- Clear photos/videos showing the attached tags and the defect (if applicable).
Approval & Instructions: Our team will review your email within 24–48 hours and send you the warehouse shipping address and payment details for the replacement shipping fee.
Dispatch: Send the product back to us via courier and share the Tracking ID.
Quality Check & Exchange: Once received and verified, we will dispatch your replacement piece immediately.